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Volotea Reviews
Volotea technical information
IATA code: V7
ICAO code: VOE
Callsign: VOLOTEA
Country: Spain
Airline type: low cost
Fleet size: 24
Airline destinations: 70
Airline routes: 140
Flying with Volotea: practical information
Baggage
The embarked baggage allowance of Volotea is 15/20 EUR 20 kg per person
The hand baggage allowance of Volotea is 10 kg (55 x 40 x 20 cm) per person
The excess baggage charge is EUR 12 per kg
Boarding
Check in opening: 2 h
Time acceptance: 35 min
Contacts
Address: Travessera de Gracia 56, 4ª. 08006, Barcelona, España
Phone: +34 93 1220717
eMail: info@volotea.com
Useful links
Volotea website:Airline company
Volotea flights and customer reviews
Volotea is a Spanish low cost airline founded in 2011 and operational since April 5, 2012. The corporate headquarters is located in Barcelona, Catalonia, Spain. Volotea was created by the founders of Vueling, Carlos Muñoz and Lázaro Ros. Volotea operates on a large number of European destinations, with a strong focus on Spain, Italy and France. Its main operational base is the airport of Venice Marco Polo (iata VCE), the secondary bases are located on the airports of Ibiza (iata IBZ) and Nantes Atlantique (iata NTE).
Volotea flight statistics
The average ticket fare for Volotea is 155 Euro
The most used airport by Volotea is Fontanarossa (Catania)
The most popular route for Volotea is Elefthérios Venizélos (Athens) - Thira National (Santorini)
The most common depart time for Volotea is 07:00
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Volotea monthly price trends
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Volotea customer reviews
Average based on 75 reviews
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Review summary
2,8
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Route Split - Toulouse
RADO6 June 2017
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Route Valencia - Nantes
Jessica11 January 2017
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Route Nantes-Ajaccio
Macé françoise4 January 2017
“Too bad you do not have the availability of flights during the February holidays!”
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Route Nantes - Prague
Marie-Claire - AURAY30 September 2016
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Route Marseille - Ajaccio
antivolotea20 September 2016
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Route Marseille - Rennes
Jmaëlle14 September 2016
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Route Turin - Olbia
AP8 August 2016
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Route Bilbao - Venice
Aloña6 August 2016
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Route Athens - Santorini
Raquel3 June 2016
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Route Rennes - Marseille
Asselin24 May 2016
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Route Asturias - Málaga
ABC12 April 2016
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Route Palermo - Turin
Siracusa Rosa11 March 2016
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Route Venice - Olbia
Cilla6 October 2015
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Route Verona - Bari
tommaso16 August 2015
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Route Palermo - Ibiza
ana11 August 2015
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Route Catania - Venice
Nicole9 August 2015
“Absolute WORST airline. First, flight was delayed with NO announcement or notification. Then they board those with children first, but it is onto a bus, and they get pushed to the back and do not get boarded first on the actual plane. Flight crew was rude right from the start. Someone from the back of the plane put their luggage up front I. The overhead bin. I was seated in row 3, so I should be the one to put my luggage overhead. Tried to move it and the flight attendant gave me attitude. In the end I won that fight. When they came through with the beverage cart, the girl looked right at me when I pulled my wallet and card out to purchase. When she stopped the cart, she asked the person across from me, but then instead of acknowledging me after, she and the other flight attendant(who had been rude upon embarking) completely ignored me and moved past! They didn't even give other passengers time to flag them down for something. When they finished, they walked right past again with the cart and put it away. When called to my seat, was told we have to signal them and ask for a snack. Hard too when they ignore you. Was very rude AGAIN!! Then, 45 min before landing, another attendant came up to me and told me to put my iPad away and make sure it was turned off for landing! We had another 45 min on the flight!!!! I know when to turn it off. Rude crew, and unacceptable attitudes. No professionalism with this airline! DO NOT FLY VOLOTEA!!”
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Route Strasbourg - Bordeaux
Fred21 July 2015
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Route Crete - Naples
livio15 July 2015
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Route Malaga - Oviedo
SANTOS ALVAREZ8 July 2015
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Route Ajaccio - Bordeaux
patrick17 June 2015
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Route Olbia - Venice
garon silva17 June 2015
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Route Venice - Cagliari
Gino5 January 2015
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Route Prague - Nantes
Michel Guilloux26 December 2014
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Route Genoa - Catania
paola25 December 2014
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Route Catania - Florence
nunzia10 October 2014
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Route Venice - Santorini
dario3 September 2014
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Route Venice - Crete
Angelica22 August 2014
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Route Ancona - Catania
eleonoraragazzini21 August 2014
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Route Venice - Samos
Chiara M.18 August 2014
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Route Bordeaux - Calvi
LEROY7 August 2014
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Route Naples - Olbia
ROBERTO5 August 2014
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Route Catania - Venice
Lucia Z.3 August 2014
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Route Bordeaux - Valencia
Philippe Lambert2 July 2014
“well-developed website, boarding pass on the internet as promised, cabin baggage complies with the regulations, superb flight. Round-trip flights on time, on board the aircraft clean scent. Short haul round-trip flight short haul in line with expectations. Keep it up, Volotea! For me, it was great!”
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Route Calvi - Nantes
Garnier1 July 2014
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Route Genoa - Reggio Calabria
Carlo18 November 2013
“As first flight I must say I had no problem. Not even in the airport. They have been punctual. And even more, on the return trip we were in advance. It's normal that sometime something can go wrong, not only with Volotea, but even with all the others airlines. Nobody is perfect. When there are problems, usually it's because people does not follow the rules. Cheers Carlo”
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Route Bordeaux - Toulon
rouf17 October 2013
“A terrible customer service. Bags left in the hold, they promised that they would have delivered at home in the afternoon, then for four days we did not heard anything, then finally they told us to pick up our luggage at the airport. We demanded the refund: after two months of waiting, still nothing. OUTRAGEOUS. THIEVES.”
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Route Florence - Palermo
Simone13 September 2013
“First flight with that company and I've a good impression of it, the flights were both punctual, and even in advance on time schedule. Seats were comfortable and the board crew was young and competent. I recommend it.”
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Route Naples - Santorini
Sara10 September 2013
“Departure flight took off with a 20 minutes delay..but that's not the worst part. MY partner didn't receive the luggage in Santorini and we had to wait 5 days before receiving it. Bad customer service, we had to call every day (calls are very expensive) just to hear each time the same thing "we will let you know when there are news". Fortunately we have soem friends which actually works in Capodichino, which told us the luggage never moved from Naples, and that we would have received it in about two days. Accidents may happen, but there is no excuse for their negligence.”
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Route Florence - Catania
Giuseppe9 September 2013
“On the outward journey they were 2 hours and 15 minutes late, they did not communicate anything, although we did the booking confirmation in that day! Now we are in the airport, waiting for the retur flight, and they are one hour late... right now! We can't even ask for explainations, no ground staff, only the monitor! Avoid this company!”
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Route Venice - Palermo
LUCANAZ8 September 2013
“Flight from Venice to Palermo in May, the first for my Samsonite luggage (which costed me 149 €), the result: irreparable breakage. After the denunciation in the airport, and after sending the documents they asked us, the refund was only of 60 €, they told me I should have had declare before the value of the luggage (as if it was a Luis Vitton). The company is low cost not only for the price but even for the service! Think about it, people.”
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Route Venice - Split
Edoardo V.8 September 2013
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Route Florence - Catania
turinho5 September 2013
“Avoid this company! At the check-in they were precise. They kept the engine off until the take off, imagine how warm was inside there. Board crew not competent. Avoid this airline.”
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Route Genoa-Olbia
Andrea25 August 2013
“Avoid this airline. On the outward voyage we had a 40 minutes delay, and on the return trip 4 hours and 50 minutes of delay (they did not refunded us because we had to wait outside the airplane 10 more minutes, and they embarked us just before reaching the 5 hours, then we waited on the aircraft for many minutes, so it did not count as delay and they did non give us the refund)”
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Route Naples - Santorini
Alessandra Marotta23 August 2013
“Without any doubt this airline has some strong points, it is quite cheap, and convenient for the Naples Capodichino airport. I hope to fly again with Volotea. The only deficiencies are the delay on the outward trip from Santorini on August the 14th, in a crowded airport and not equipped with air conditioning (due to a black out the day before); second thing, the staff has not been professional, as on 08/04 in Naples I wanted to pay with my Postepay and the lady unkindly told me that I could have had paid if the credit card would have been recharged with money! I told her I had 4 more credit cards whenever needed. Fortunately my travel mates were in solidarity with me. Thank you. Goodbye”
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Route Venice - Rhodes
Ilaria19 August 2013
“I flew with Volotea from Venice to Rhodes on 08/04 - 08/19/2013. Perfect timing, a bit late on the check-in opening on the outward trip, and we had to run, so we couldn't eat anything. They have been meticulous over the luggage size and weight. Small brand-new aircraft. Kind board crew. The do not offer free food, you actually have to pay for everything. Microphones were not working, so when they comunicated something we couldn't have been able to hear anything. For those who are afraid to fly like me, that's not reassuring. On the whole it is a cheap nice airline but they still need to work on it.”
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Route Humberside - Alicante
Richard L8 August 2013
“Booked our flights with jetXtra from Humberside to Alicante, they charter flights from Volotea. Aircraft was a Boeing 717 in 3x2 seating config, nice grey leather seats and legroom was better than most low-cost airlines. Outbound flight was pretty much ontime, crew were all French, not overly friendly although seemed efficient enough.Onboard service left a lot to be desired unfortunately, the menu is poor and they only take payment with credit cards, won't accept cash which is a very strange policy and meant not many people bought anything. On the return flight they had pretty much ran out of food and drink, leaving some not very happy passengers.They have the potential to be a good little airline, they just need to sort their onboard service out as it really lets them down.”
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Route Nantes - Venice
Joao20 July 2013
“Punctual, comfortable seats, competent board crew, I can only say good things about Volotea.”
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Route Strasbourg - Bordeaux
Aurélien Rausch5 July 2013
“After waiting up for 5 hours without having any news, the flight has been cancelled due to the incompetence of the pilot. They gave us two options: a flight two days later, or a flight to Nantes and then a bus from Nantes to Bordeaux (500 km far away), but in any case Volotea did not offer any refund. I had to threaten them to get the refund. In short: avoid this airline.”
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Route Lamezia Terme - Venice
Mario30 June 2013
“A 10 hours delay with no customer service. Scandalous, even for a low cost airline.”
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Route Palermo - Genoa
Big peo27 June 2013
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Route Nantes - Bastia
parent23 June 2013
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Route Venice - Catania
Morales Caterina15 June 2013
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Route Venice - Lampedusa
giulia14 May 2013
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Route Strasbourg - Bordeaux
Julien6 May 2013
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Route Palermo - Naples
giuseppa patanè15 April 2013
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Route Venice - Catania
marina todeschi6 April 2013
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Route Venice - Palermo
roberto18 February 2013
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Route Genoa - Palermo
ale15 February 2013
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Route Venice - Catania
sebastiano13 February 2013
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Route Venice - Catania
Rita e Oscar9 February 2013
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Route Venice - Catania
Peppa31 January 2013
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Route Reggio Calabria - Venice
kekka romeo8 January 2013
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Route Bari - Venice
Annalaura Tezzon7 January 2013
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Route Lamezia Terme - Venice
D4 January 2013
“Let's see:50 minutes lateThreatened to pay 50 euro for making the hand luggage a checked baggage, because I couldn't bring a bag with me.How are old people and mothers/fathers with their children able to use their pills and feed their little ones again?Hostesses and Steward were clearly fresh, nervous and very presumptuos unfortunately.The air smelled of vomit, there were a lot of stains everywhere and gums behind multiple seats: so much for cleanliness.The convenience isn't there: they don't allow the Paypal option to highlight so you have to pay 30 euro for online booking, then they try to spill more money from you with whatever means: check-in in airport if you don't do it online (and luckily I did even though they state they already have the code and you only need to say it before flying), they look for the smallest bump in your luggage to see if it doesn't fit in their poor miniscule luggage-measurer to make you pay, even though the Boeing 717 is capable of holding a lot more than those miniscule baggages, and so on.They won't have my money from now on, nor those of my family, of my friends, of whoever I will suggest to not fly with them.”
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Route Venice - Catania
FILIPPO30 December 2012
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Route Montpellier - Nantes
kasbach16 December 2012
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Route Palermo Venice
giorgio chiarello28 November 2012
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Route Genoa - Palermo
libo1 October 2012
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Route Bastia - Nantes
Aenea2 September 2012
“You absolutely want to avoid the Volotea company because it frequently uses to overbook the planes. I paid for a ticket, I booked and they confirmed the booking for the Bastia/Nantes flight of the 31th August and I did not manage to take off because there were too many passengers compared to the numbers of seats. The ground crew in the airport told me that was a Volotea's choice. So I had to take the next day flight and I discovered that even in this one 4 passengers (an entire family with two young children) had the same fate of mine. Such a treatment is so disrespectful to the customers, and I can only invite the website users to boycott this company.”
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Route Venice - Bilbao
antonio onzain gutierrez31 August 2012
“Situation of total defenseless in Venice's airport, due to a luggage that could not enter in their gauge. Thay asked us to pay 60 euros despite the luggage had the right measures, they threatened us, telling us to pay, if we would not have paid we would have been left in the airport.”
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Route Palma Mallorca - Zaragoza
Mike31 August 2012
“Let's just say "value for money".”
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Route Venice - Brindisi
carlo27 July 2012
“Everything has been good: punctuality, cleanliness, and there was enough space between the seats, the price to put the bag in the hold is cheap. As first experience I must say it's been quite good, I hope they will continue to improve...”
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Route Lille - Palma de Mallorca
Choulou8 July 2012
“1 cent is even too much! Flight booked one month before, there has been a first time changement, then a second changement 15 days later, with a flight delay of 4 days. They sent me an email telling to contact the customer service in case of disagreement...and what did the customer service tell us? We cannot reimburse you.”
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Route Nantes - Ibiza
melstef6 July 2012
“I put one point but they don't deserve even that! They changed our return date two times (one day earlier). The first time we were able to change the weekend. Then they changed dates again (one day earlier). Result: paid services for nothing. Monetary compensation: they gave us 25 euros to be spent in 3 months. Bad customer service, they don't even answer to my e-mails. Balance sheet: avoid this airline.”
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Route Palermo - Venice
loredana27 June 2012
“I am shocked! Flight booked in february for 6 people, from Palermo to Venice and then again from Venice to Krakow (plus return): yesterday the airline contacted us to communicate the cancellation of the route Venice/ Krakow...now we don't know what to do! We already booked 5 hotels in Poland and we rented a car outside the airport! What a shame! They ruined our vacations and we spent a lot of money. And they want to refund us just the flight ticket! I'll never fly again with this airline (or the similar ones!)”
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