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Mokulele Airlines Reviews
Mokulele Airlines technical information
IATA code: MW
ICAO code: MKL
Callsign: MAHALO
Country: United States
Airline type: regular
Fleet size: 15
Airline destinations: 11
Airline routes: 28
Flying with Mokulele Airlines: practical information
Baggage
The embarked baggage allowance of Mokulele Airlines is 15 kg $15 per person
The hand baggage allowance of Mokulele Airlines is 15 lbs per person
The excess baggage charge is USD $25.00
Boarding
Check in opening: 1.5 h
Time acceptance: 30 min
Contacts
Address: P.O. Box 4409 Kailua-Kona, HI 96745
Phone: +1 808 495 4188
eMail: customercare@mokulelehawaii.com
Useful links
Mokulele Airlines website:Airline company
Mokulele Airlines flights and customer reviews
Mokulele Airlines, founded in 1998 under the name Mokulele Flight Service, is an independent American airline based in Kailua-Kona, Hawaii. Mokulele Airlines operates charter flights within Hawaii; its main hubs are Honolulu International (iata HNL) and Kona International airports (iata KOA).
Mokulele Airlines flight statistics
The average ticket fare for Mokulele Airlines is 147 Euro
The most used airport by Mokulele Airlines is Kahului (Kahului)
The most popular route for Mokulele Airlines is International (Kona) - Kahului (Kahului)
The most common depart time for Mokulele Airlines is 06:30
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Mokulele Airlines customer reviews
Average based on 1 reviews
Punctuality
Earth service
Onboard service
Cleanliness
Convenience
Review summary
1
ON 5
Bad
Route Hilo to Honolulu (which never happened with Mokulele)
Pearl8 May 2011
“This airline has the worst customer service ever! I would probably give it a rating of zero if there was one.... I probably should have read the reviews about this airline before booking because it cost our family $300 more and over 5 hours at the Hilo airport with 2 children aged 6 and 8. Here is what happened: On Friday, March 18th, 2011, my family and I were scheduled to fly from Hilo, Hawaii to Honolulu, Hawaii on Mokulele. Our flight was scheduled to depart at 5:00pm. When we arrived at the ticket counter at 2:30pm, we were informed that the flight was cancelled due to mechanical issues. We were asked if “we got a message”. We had not been called and we did not receive any messages. The ticket agents were offering to put us on another flight the next day and pay for hotel costs but due to our vacation plans, we had already booked and prepaid a hotel and rental car in Honolulu. They also suggested we might try another airline. So, we booked another flight to Honolulu with Hawaiian Airlines. Due to last minute booking fares… it cost us $300 more. Hawaiian Airlines were very friendly and tried to really accommodate us on earlier flights but it just wasn't possible. This was a great inconvenience to us because the only flight we could get booked on was leaving at 8:21pm. This meant that we were at the airport for 5+ hours with our two children (ages 6 and 8) until our flight left and we did not arrive into Honolulu until 9:10pm. We did not get to our hotel until 10:30pm and we missed a planned dinner. We contacted 'customer service' at Mokulele Airline and their response was: Thank you for contacting Go! Mokulele Customer Care. We are sympathetic to the situation that you have described and we are sorry to have given a poor impression of our operations. We strive to provide our customers with the best possible service and when it fails to meet their expectations, it’s important for us to know. Please accept our apology for the inconvenient.”
Punctuality
Earth service
Onboard service
Cleanliness
Convenience